Providers Logging In & Adding Users

As a PetDesk Communications customer, you can access various dashboards and portals. You can also set up access for additional staff members. This article explains how to sign in and add new logins to the PetDesk Communications Provider Dashboard, the PetDesk Pay Dashboard (more information about this product can be found here), and finally, our PetDesk Billing Portal for your subscription payment needs.

PetDesk Communications Dashboard: dashboard.petdesk.com

We recommend bookmarking your dashboard for easy access daily! ⭐️

Starting Apr 7, 2025, we are simplifying the number of locations users will go to when they want to find the link to log in to the appropriate PetDesk product. With these changes, this will simplify the experience for the users who previously logged into PetDesk products from different locations.

To accommodate these changes, we are updating the link in the petdesk.com header nav bar to a new menu. Find the login at the top right corner of petdesk.com under Practice Login --> "Communications".

To add a new login for the PetDesk Communications Dashboard, contact PetDesk Product Support, and we'll add a new login for you. Support needs the following information:

The first and last name of the new user
- Want this to be a general staff login? No problem. We can use a generic name of "Staff" or similar
The email address - this will serve as the login username for the Provider Dashboard
If the account should have standard access or admin access

An admin account can access Mass Messages, modify settings, and view valuable metrics, stats, and reports. A "staff" account will have access to the Needs Attention tab, Pending tab, and Scheduled tab -- all of the essential tools of the Provider Dashboard for day-to-day workflows!

PetDesk Pay Dashboard: pay.petdesk.com

To add a new account for your PetDesk Pay Dashboard, follow the steps in How do I add a new PetDesk Pay login?

For PetDesk Pay frequently asked questions view this Help Center FAQs article.
If you want to learn more about PetDesk Pay, read more here!

PetDesk Billing Portal: billing.petdesk.com

To add another account for your PetDesk Billing Portal, contact our Billing department at billing@petdesk.com or PetDesk Product Support. Billing needs the following information:

The first and last name of the new user
Their email address

For more information on updating your billing portal account(s), view our Help Center article: General Billing & Subscription FAQs