PetDesk Pay FAQs

Where can I locate my Processor Merchant ID (MID)? 

Your Processor Merchant ID (MID) is the number associated with your Stax Pay account. This is used by Stax and PetDesk to locate your account information and is required when contacting the support team. 

1.  Login to https://pay.petdesk.com 
2. Click on your Settings tab.
3. Under the Account tab, you will see your Processor MID listed.

When do I receive my deposits?

• All credit card transactions will be automatically batched out each day by 8:00 p.m. EST and deposited within 2 business days.
• ACH transactions will be batched similarly but will be deposited five (5) business days later.
• Any transactions run after the 8:00 p.m. EST cutoff time will be included in the following day's batch.  

When will the fees be deducted from my account?

• Fees will be debited separately from the daily deposit. For example, if a customer processes a $1,000 deposit today, they’ll see a deposit of $1,000 and a debit for the fees on those funds.
• This is commonly referred to as gross funding. Learn more about deposit funding times here.

What is PCI Compliance? 

• Payment Card Industry (PCI) compliance is a mandatory requirement that encompasses a set of security guidelines established by the five major credit card brands to ensure that merchants adhere to best practices, thereby reducing credit card fraud and security breaches.
• For more information, please review this article: PCI Compliance with PetDesk Pay

Why do I have to provide my Social Security number and date of birth? 

• All covered financial institutions must collect and verify information from all significant owners of legal entities and their accounts. They must collect all this information when the new account is opened per the FinCEN legislation.
• For more information, please visit the Financial Crimes Network Enforcement website.
  
  

Can a signature line be added to receipts printed from the terminal(s)?

Yes! To initiate this process, please contact PetDesk Support and request that a signature line be added to your receipts. Support will then let you know to proceed with the following steps:

1. Press the (≡) on the screen of your PetDesk Pay terminal
2. Press Utility (if it prompts for a password, use 1234)
3. Press Software Download
4. Press Connect
5. Select the terminal connection type (Wifi)
6. Select Partial or Full depending on update type - FULL
7. On TPN SCREEN, press OK
8. Once the download starts, select Apply All Updates