After recognizing that some of the numbers you may have attempted to contact via SMS/text were reported undeliverable, PetDesk sends you a list of numbers our system has flagged as invalid. Below shares why a number may be displayed on this list.
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The text sent was found to be undeliverable.
- i.e. it's a landline, not in service, incorrect, or formatted inaccurately
- i.e. it's a landline, not in service, incorrect, or formatted inaccurately
- There may be a variable on the client side impacting successful deliverability.
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Multiple numbers are listed for a client, and PetDesk may not be identifying the client’s intended mobile number.
- View this article to see how PetDesk chooses which number to use.
How do I update invalid SMS contacts?
How does PetDesk choose which phone number to use for SMS text?