Customer Billing Portal: Video Walkthrough & Account Info

Use the PetDesk billing portal to update your payment methods, make payments, and view invoices and credits all in one convenient location. Learn more in the video below: 

Updating Billing Portal Contact Info & Password

Use the PetDesk billing portal to update payment methods, make payments, and view invoices and credits - all in one convenient portal.

Need assistance accessing your PetDesk Billing Portal?
Contact our Billing department at [e-mail] or PetDesk Product Support.

Who can access my Billing Portal? 
There is only one account for your billing portal, tied to the email address of your primary billing contact (your Bill To email). If you'd like to set up additional accounts for your Billing Portal, contact [e-mail] with the new user's full name and email address.

Want to update your Bill To contact?
Email your new contact information to [e-mail], and we’ll send you a new Billing Portal invite. Your information and documents will still be accessible as with the previous account.

Want to update your account Password?
On the upper right, click Settings
From here, you may view your Account Information or update your password.

Viewing Multiple Accounts

If you have multiple locations using PetDesk, you can now access each billing detail within a single billing portal. All accounts must have the same email address as the default contact. Otherwise, a separate login will be required to access those other accounts. 

1. On the upper right of your PetDesk Billing Portal, click the down arrow next to your email.
   
2. A list of all your accounts will display
   
3. To navigate through them, click on the account you want to access, and you’ll be directed to that account's billing information