Practices may manually award or remove points for a special reason - a referral program, to make good after a negative experience, transfer/lost of pet ownership, or as a bonus to outstanding clients.
Within the PetDesk Dashboard:
-
Clients & Pets tab on the left panel
-
Search for the client and click their row to open the Client Details
-
Click the blue Open Rewards button under their name and contact information to view the transaction history
-
Just below the list of the points history, Expand the link "Give [custom clinic reward name]"
-
Enter the number of points you'd like to award to the client, along with an applicable reason/description (this note is visible to the client in their PetDesk app).
If you'd like to remove points, contact PetDesk Product Support.
-
Click the green Add button to the right, and you're all set!
