There are a few reasons a postcard intended for one of your clients may be returned to you. Here are some quick things you can check before having the PetDesk Product Support team investigate:
- Check the accuracy of your client's current mailing address on file vs. what is printed on the postcard
- Could the address be vacant? (client moved without notice and did not set up a forwarding address)
- Client is no longer at the address, and the current occupant marked as 'Return to Sender' or 'RTS'
Why might a mailing address on the postcard differ from the address in your Practice Management System?
PetDesk sends the mailing address information, as it appears in your Practice Management System (PIMS), to our postcard vendor. If the recipient has completed a change of address form or the address is incorrectly formatted for USPS delivery in the PIMS, USPS data is then used.
For example, your PIMS may note "Apt 12." USPS would reformat the version to "Unit 12."
To view examples of our postcard options or check out the other stock design options, click here!
Postcards, as a reminder method, are available as an add-on product for new and existing PetDesk providers.
For more details on options and pricing, reach out to your dedicated Customer Success team.
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