Seeing the “Out Of Sync” indicator on the upper right of your PetDesk Dashboard?
This indicates PetDesk is not currently receiving a nightly sync from your Practice Management System (PIMS). Without an up-to-date sync, we may not have the most accurate data for reminders, appointments, or client/patient details.
To resolve this issue, please contact our sync integrations partner, Covetrus Connect, directly. They can collaborate on determining the cause of the sync issue. Otherwise, follow your location's IT practices for out-of-sync scenarios.
Covetrus Connect is a secure software partner that enables your PIMS data to sync with PetDesk. Working directly with them is the fastest and easiest way to resolve your "out of sync" alert. No further action is required after contacting Covetrus Connect. Once they have reconnected your PetDesk sync, your data will automatically update with the next overnight sync process. If you are still experiencing outdated data in PetDesk on the following day, please contact PetDesk Support directly so we can assist you further.
Provide your practice name and address when reaching out to Covetrus Connect:
techops@vetdata.com
877-999-2838 > Option 2, 2, 7 (available Monday - Friday, 9am - 6pm ET)
As always, please don't hesitate to contact PetDesk Product Support with any questions. We’ve got your back!
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