Viewing & Editing Reminder Messages and Descriptions

Need a form filled out before a client arrives? Need fresh fecal samples brought in? Should Fluffy not eat after 10pm before her surgery? As your business needs evolve, customize the reminder message associated with each appointment from within your Dashboard - that's then sent to your client via email, in-app, and SMS.

Your clients can request or schedule appointments via PetDesk, either online or through the app. During that process, they'll choose their appointment services and can see the service Name and Description (unless the service is Hidden**). 
 

Log in to the PetDesk Dashboard using your Admin credentials.

1. Click the settings tab in the lower left of the Dashboard
   
    
2. Navigate the App Buttons and Services tab
   
    
3. Scroll down to the App Services table

• Name and Description are visible to pet parents (unless Hidden) when requesting or booking an appointment (from either the PetDesk mobile app or web requester)
• **Hidden Services are not client-visible in-app or online, but can send custom reminder messaging
• Reminder Messages are sent to clients 2-3 days before the scheduled date of their appointment

Editing App Services:

1. Click Edit on the right to customize the Description or Reminder Message
   •  
     • 500 character limit, including spaces, for both fields, respectively
2. To Hide/Unhide a service so clients can see/request the service, toggle on the column: Client can request?
3. To sort the list, and hw it displays in-app, click and hold the 6-dot icon in the 1st column. Drag to desired order.

If you are adding a reminder message to an app service that previously did not have one, please notify support so we can ensure it is correctly connected on the backend.

 

New & existing appointments

• Changes to Reminder Messages will apply only to |NEW appointments.
• Existing appointments will still be associated with the prior reminder message.

Contact PetDesk Product Support to:

• Add/Remove a service
• Edit the Name of a service (not unintentionally to interfere with any backend logic)

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Overview of Client Communications