We know your operations are changing to keep pace with the times. Whether you operate on a walk-in basis, book your appointments directly with Vetstoria, or have other scheduling limitations, we've got you covered with a cohesive in-app client experience. Tailor your clients' app experience to better align with your business by customizing request buttons! Your clients can request appointments or prescription refills throughout the app – check it out below!
Want to make any of the changes discussed in this article? Contact PetDesk Product Support!
Appointment Request Button
By default, your clients see a blue "Request Appointment" button on the You tab of the PetDesk mobile app. You can update this button to display "Book Appointment" instead, or even hide the ability for clients to request appointments via the app entirely.
Note: In some cases, pages are not provider-specific, so we default to Request Appointment if the pet parent has multiple provider cards (e.g., you tab and side up the action dashboard).
The appointment request button can be seen in these sections of the app:
|
Default Request Appointment |
Book Appointment |
Hide Button Completely |
- You tab
- Pets tab > select pet > Medical Records
- Pets tab > '+' icon > slide up action dashboard
- Button in Health Service Reminders
- Button when reconfirming an appointment from an Appointment Reminder
You can hide the button from the following areas, but the default wording will remain:
- Settings > Appointment History
-
Providers tab > Loyalty Program button > Redeem Reward
Clients using the online web requester? Request vs Book will display as updated.
There is no option to hide this line.
Prescription Request Button
When it comes to medication refills, your clients see a "Request Refill" button when opening the Pets tab, selecting their pet, and opening the Prescriptions tab. Upon request, you can disable this "Request Refill" button altogether - contact PetDesk Product Support!
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