Curious about the content of appointment reminders and what they look like from your client's perspective? PetDesk appointment reminders can be sent via the PetDesk mobile app, email, and/or text, to your client's preference or yours! Check out some examples below.
If you have custom appointment reminder messages, that verbiage will display in the Provider's Notes section in email, in-app, and SMS reminders. If you'd like to update your reminder messages, follow the steps in Viewing & editing your clinic's reminder messages and descriptions.
For all three communication channels, clients can respond to confirm or cancel!
For info on when appointment reminders are sent out for scheduled appointments, see: Timing of PetDesk reminders
In-App Notifications
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Appointment Reminders, Confirming, and Cancelling:
The custom reminder message can be seen on the first image where it says "Provider!" |
Email Notifications
The custom reminder message displays under the green confirm button - look for the italicized text.
Email for multiple pets scheduled same day
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SMS Notification
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After confirming by replying Y, clients will receive any custom appointment reminder messages: |
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SMS notification when multiple pets are scheduled on the same day |
Confirming/Cancelling an appointment via SMS reminder:
Appointment reminders sent via SMS prompt clients to reply "Y" to confirm or "N" to cancel.
- Client responses that start with: 'Ye' | 'Confirm' | 'ok' | 'thank'; or contain: 'Yes' | "will be there" will also confirm the appointment!
- Responses that contain the whole word 'Cancel' | 'Cxl' | "N," also mark the appointment as canceled.
- If responses do not meet the above criteria, your client will receive this SMS reply: "Sorry, please reply Y to confirm or N to cancel your appointment. Or call us @ {{your clinic's phone number}}. To stop text alerts, reply STOP."
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