PetDesk Mobile App Users

PetDesk Mobile App - downloading, device compatibility, & benefits

• Downloading the PetDesk Mobile App
• Benefits to Using the PetDesk Mobile App
• PetDesk Mobile Operating System Compatibility
• Editing Mobile Device's App Permissions

Logging into Your PetDesk Account

• Why Can't I Log In On a Computer?
• Updating or Removing My Name, Email, or Number Listed in the App
• I Forgot My Password!
• Changing PetDesk Mobile App Password
• Signing Out of the PetDesk Mobile App
• Managing and Controlling Personal Data Related to My PetDesk Account

Provider Card - easily connect with your clinic

• Finding & Adding Your Providers
• Changing Veterinarians or Other Providers
• Removing a Provider Card
• Difficulty Finding a Provider

My Pet - manage their profile and info

• Adding, Removing, or Editing My Pet's Profile
• How Do I Discover More on Pet Insurance?
• What If My Pet is Missing From My App?
• Sharing My Pet Profiles with Others
• Adding a Pet Profile Photo
• Inactivating a Pet
• See all 7 articles

Pet Records - reminders, prescription, & labs

• Requesting Medication or Refills
• Accessing or Editing Pet Reminder & Prescription Records
• Viewing Lab Results
• What If I Don't See My Pet's Reminder Records?

Appointments - requests, booking, & confirming

• Appointment & Health Service Reminders Timing
• Requesting Appointments
• Viewing or Rebooking an Appointment
• Canceling Your Appointment
• Marking an Appointment Completed

Reminders & Notifications

• Managing Notification Preferences
• Stopping Notifications From Past Providers
• Updating Your Mailing Address
• Viewing or Removing App Messages
• Getting Overdue Reminders For Up-To-Date Pet
• Why Did I Receive a Health Service Reminder When I Already Have an Appointment?
• See all 7 articles

Loyalty Program - earn points with each visit

• What's the Loyalty Program? Opt in today!
• Redeeming Loyalty Rewards
• Viewing Loyalty Point History
• Can I Extend the Expiration on My Points?
• Where Are My Loyalty Points?

To Do - set reminders

• Creating or Modifying a To Do
• Completing or Removing a To Do

PetDesk Product Support Team

• Have PetDesk Mobile App Questions or Issues?