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PetDesk Help Center
PetDesk Mobile App Users
PetDesk Mobile App Users
Pet Parents' guide for the PetDesk app
PetDesk mobile app - downloading, device compatibility, & benefits
Downloading the PetDesk app
Benefits to using the PetDesk app
PetDesk mobile operating system compatibility
Logging in to PetDesk
Why can't I log in on a computer?
I forgot my password!
How do I change my PetDesk app password?
Signing out of the PetDesk app
Appointments - requests, booking, & confirming
Timing of appointment and health service reminders
Requesting appointments
Viewing or rebooking an appointment
Selecting a pet for your appointment request
Marking an appointment as completed
Cancelling your appointment
Provider Card - easily connect with your clinic
Finding and adding your providers
Changing veterinarians or other providers
Removing a provider card
Having trouble finding a provider?
Reminders & Notifications - what to look out for
Managing notification preferences
Stopping notifications from past providers
I'm getting overdue reminders but I know my pet is up to date
Why did I receive a health service reminder when I already have an appointment for that service?
Why shouldn't I reply to notifications@petdesk.com?
My Pet - manage their profile and info
Adding, removing, or editing my pet's profile
What do I do if my pet is missing from my app?
Sharing my pet profiles with others
Adding a photo to my pet’s profile
Managing your pet's profile after they've passed away
Inactivating a pet
To Do - set reminders
Creating or modifying a To Do
Removing a reoccurring To Do
Medical, Prescription, & Labs - accessing pet records
Requesting medication
Accessing or editing my pet's medical / prescription records
Viewing lab results
What do I do if I don't see my pet's medical records?
Loyalty Program - earn points by visiting your provider
What's the Loyalty Program? Opt in today!
Redeeming Loyalty Rewards
Viewing my Loyalty point history
Can I extend the expiration on my points?
I don't see my Loyalty points in the app
Frequently Asked Questions
Editing or removing my name, email, or number listed in the app
How do I view or remove messages from the app?
How do I edit my device's app permissions?
Managing and controlling personal data related to my PetDesk account
PetDesk Customer Support Team
Having technical issues with the PetDesk app?