PetDesk Mobile App Users

PetDesk mobile app - downloading, device compatibility, & benefits

• Downloading the PetDesk app
• Benefits to using the PetDesk app
• PetDesk mobile operating system compatibility

Logging in to PetDesk

• Why can't I log in on a computer?
• I forgot my password!
• How do I change my PetDesk app password?
• Signing out of the PetDesk app

Appointments - requests, booking, & confirming

• Timing of appointment and health service reminders
• Requesting appointments
• Viewing or rebooking an appointment
• Selecting a pet for your appointment request
• Connecting to your provider with Video Chat
• Cancelling your appointment

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Provider Card - easily connect with your clinic

• Finding and adding your providers
• Changing veterinarians or other providers
• Removing a provider card
• Having trouble finding a provider?

Reminders & Notifications - what to look out for

• Managing notification preferences
• Stopping notifications from past providers
• I'm getting overdue reminders but I know my pet is up to date
• Why did I receive a health service reminder when I already have an appointment for that service?
• Why shouldn't I reply to notifications@petdesk.com?

My Pet - manage their profile and info

• Adding, removing, or editing my pet's profile
• What do I do if my pet is missing from my app?
• Sharing my pet profiles with others
• Adding a photo to my pet’s profile
• Managing your pet's profile after they've passed away
• Inactivating a pet

To Do - set reminders

• Creating or modifying a To Do
• Removing a reoccurring To Do

Medical, Prescription, & Labs - accessing pet records

• Requesting medication
• Accessing or editing my pet's medical / prescription records
• Viewing lab results
• What do I do if I don't see my pet's medical records?

Loyalty Program - earn points by visiting your provider

• What's the Loyalty Program? Opt in today!
• Redeeming Loyalty Rewards
• Viewing my Loyalty point history
• Can I extend the expiration on my points?
• I don't see my Loyalty points in the app

Frequently Asked PetDesk App Questions

• Editing or removing my name, email, or number listed in the app
• How do I view or remove messages from the app?
• How do I edit my device's app permissions?
• Managing and controlling personal data related to my PetDesk account

PetDesk Customer Support Team

• Having technical issues with the PetDesk app?