Providers and Veterinary Practices

PetDesk Resources & Assets

• Clinic Benefits of the PetDesk Mobile App
• Best Practices for CSRs Using PetDesk
• Spreading the Word About PetDesk to Clients
• Sending the PetDesk Mobile App to a Client
• Adding Website Buttons for Clients to 'Request an Appointment' or 'Download the App'
• PetDesk Pack Resources
• See all 9 articles

My PetDesk Subscription & Billing Portal

• Providers Logging In & Adding Users
• General Billing & Subscription FAQs
• Expanding Your Practice? Let's Talk!
• Refer a Clinic to PetDesk & Get $200!
• Customer Billing Portal: Video Walkthrough & Account Info
• Customer Billing Portal: Making Payments
• See all 7 articles

Managing Appointments & Scheduling

• Important Dashboard Alerts
• Navigating Client Requests & Appointments in the PetDesk Dashboard
• Updating Business Hours, Lunch Breaks, & Special Hours
• Sending a Pet Pickup Notification
• Limiting Availability & Appointment Request Times
• 'Request' Button Customization for Appointments & Prescriptions
• See all 9 articles

Client Communication

• Health Service & Appointment Reminders
• Mass Messages
• Managing a Client's Communication Preferences
• Client Signup Email Drip Campaign
• Thank You Surveys - Online Reviews & Reputation
• Lost Client Finder Email Communication
• Sharing Lab Results With Clients
• Pet Celebration Messages
• See all 8 articles

PetDesk Two-Way Texting

• Two-Way Texting: A Better Way to Keep Up With Clients
• Best Practices for PetDesk Two-Way Texting
• Creating & Editing Two-Way Texting Templates
• A2P 10DLC Registration Requirement for PetDesk Two-Way Texting
• Marking a Number Valid in Two-Way Texting
• Closed Hours Two-Way Texting Auto-Reply
• See all 11 articles

PetDesk Scribe

• PetDesk Scribe FAQ
• PetDesk Scribe Web App
• PetDesk Scribe Mobile App

PetDesk Pay

• Integrated Payments
• What is PetDesk Pay? See a Walk-Through!
• Adding a Custom Payment Message to PetDesk Pay Invoices
• Text2Pay to Quickly Send Invoices
• Sending an Invoice from the PetDesk Pay Dashboard
• Sending Deposit Invoices
• Add a New PetDesk Pay Login
• See all 18 articles

PetDesk Forms

• PetDesk Forms: Getting Started
• PetDesk Forms: Advanced Steps and Settings
• What's PetDesk Forms?
• Navigating the PetDesk Forms Dashboard
• Sending a Client Form or Questionnaire Using PetDesk Forms

PetDesk Phones

• PetDesk Phones Help Center
• PetDesk Phones Integration in your Dashboard

PetDesk Loyalty Programs

• Getting Started With Your Loyalty Program
• Opting Clients into Your Loyalty Program
• Viewing Loyalty Program Details
• Redeeming Client Loyalty Rewards
• Manually Awarding or Removing Client Loyalty Points
• Viewing a Client's Loyalty Point History

Business Insights & Reporting

• Business Reporting in the PetDesk Dashboard
• Using the Compliance Report
• Using the Owner's ROI Report
• Using the Loyalty Report
• Using Metrics & Stats
• Using the Reminder History Report
• See all 9 articles

Frequently Asked Provider Questions...

• How Do I Edit My Business Info?
• How Do I View & Edit My Business' App Buttons?
• How Can I Make Medication Refills Easy for Clients?
• What Should I Expect with Desktop Notifications?
• What If Desktop Notifications Aren't Functioning As Expected?
• How Does PetDesk Select Phone Numbers For SMS Text?
• See all 14 articles

Syncing with PetDesk

• Maintain Syncs with PetDesk
• Practice Management Systems compatible with PetDesk
• Transitioning to a New Practice Management System
• Onboarding ezyVet with PetDesk
• Onboarding DaySmart Vet with PetDesk

PetDesk Product Support - We're here to help!

• Got questions or experiencing issues using the PetDesk Dashboard?