Two-Way Messaging allows you to provide and receive updates on pets quickly and efficiently. All pet parents can text your Two-Way Messaging number. This article will help you manage those conversation threads.
Any SMS-capable number can contact a clinic's Two-Way Messaging. If that client number matches a syncing client, PetDesk will automatically recognize this and display their name, mobile number, email, client ID, etc.
If PetDesk does not recognize the inbound number as a syncing client, just the phone number will be displayed in a newly created conversation thread.
At some point, this client may be converted to a syncing client (entered into your practice management system) and sync into PetDesk. PetDesk will create a new thread conversation for this newly synced client, resulting in two conversation threads with the same number.
This Possible User Match feature will appear in these cases and allow you to merge the threads into one!
Once the threads are matched and combined, this cannot be undone.
Click Match to complete the merge.