Looking for ways to identify and reengage clients you haven't seen in awhile? PetDesk provides an automated solution to help get your patients back in the door and back in compliance.
PetDesk will add a custom notification that reaches these 'lost clients', including an optional and customizable promotion/offer to incentivize returning for preventative care. We ensure this email reaches the right clients by factoring in the following for each pet parent:
- Mobile app user or they previously received a signup email
- Has not made an appointment or received a health service reminder in 18 months
- Has not received an email in the past 10 days
- Owns an 'active' pet and has not yet received a Lost Client Finder notification
Clients can then easily request an appointment directly from the notice they receive, either in-app or by email.
How do I enable this?:
Reach out to the PetDesk Customer Support team to enable the Lost Client Finder feature.
We encourage you to collaborate with your dedicated Customer Success team on what offers work best for your practice and goals.
Let the results speak for themselves:
24% of the clients who received this communication scheduled appointments within a year.
example communication (customized promo in green)