We sync your details from your veterinarian - including pet profiles, reminder records, prescriptions, etc. Health service reminders are triggered by, and a reflection of, what your provider has on file for you and your pet.
If you're receiving a reminder for a service you know you recently received at a provider, we ask that you reach out to them to ensure they've updated the due date in their practice management software. Otherwise, reach out, and our PetDesk Product Support team will be glad to assist.