Rest assured PetDesk has you covered when clients reach out during closed hours via Two-Way. Let them know you're currently closed, set expectations on when they may hear back, or advise how to handle an urgent situation.
If you aren't already, please log in to the PetDesk Dashboard using your admin credentials.
- Within the left navigation panel, click the Inbox tab
- Click the Templates sub-tab
- Check the box to the left of Send closed hours auto-replies
- Customize your auto-reply message and click Save
Verify your listed closed hours are accurate. If not, click the Change Office Hours link. This link will auto navigate you to the Availability sub-tab of your Dashboard Settings.
At this time, you may only set up one auto-reply message. The reply will go out based on Special Hours and Open Hours, but not Lunch Break windows.