PetDesk and its communication partners are diligent in providing a safe and secure channel for your client communications. However, as with any phone number, you could receive spam or unsolicited messages. This article shows you what quick steps to take if this happens.
We advise that you reply "STOP" to the message and then utilize the Block feature within the dashboard. You'll see this icon on the upper right banner of the message area, within the Inbox tab.
Blocking a phone number in this manner will not impact other automated text messages such as appointment and health service reminders etc. This update only impacts the Two-Way messaging section.
Want to unblock a number?
If you'd like to change your mind about a number recently blocked, you can do so in your Dashboard admin settings.
- Click the settings icon on the upper right of the dashboard
- Click App Settings
- Click onto the Two-Way Messaging tab
- Scroll down to the list of blocked numbers and click Unblock
If a number is unblocked, past messages will not reappear on your dashboard. A new conversation thread will be created moving forward. For clients, all past two-way messages will still appear under their Client Details section in the dashboard.