Managing spam messages or blocking numbers in your Two-Way Texting feature

PetDesk and its communication partners are diligent in providing a safe and secure channel for your client communications. However, as with any phone number, you could receive spam or unsolicited messages. This article shows you what quick steps to take if this happens.

We advise that you reply "STOP" to the text message and then utilize the Block feature within the dashboard. You'll see this icon on the upper right banner of the text message area, within the Inbox tab.

Blocking a phone number in this manner will not impact other automated text messages such as appointment and health service reminders etc. This update only impacts the Two-Way Texting section.

If a phone number has been blocked but the same number tries to send another text, that message will not be delivered to your Inbox and the original sender will not receive any sort of auto-response.

Want to unblock a number?

If you'd like to change your mind about a number recently blocked, you can do so in your Dashboard admin settings.

1. Click the settings icon on the upper right of the dashboard > App Settings
2. Click the Two-Way Messaging tab
3. Scroll down to the list of blocked numbers and click Unblock

If a number is unblocked, past texts messages will not reappear on your dashboard. A new conversation thread will be created moving forward. For clients, all past Two-Way texts messages will still appear under their Client Details section in the dashboard.