PetDesk and its communication partners diligently provide a safe and secure channel for client communications. However, as with any phone number, you could receive spam or unsolicited messages. This article shows you what quick steps to take if this happens.
We advise that you reply "STOP" to the text message and then utilize the Block feature within the PetDesk Communications dashboard. You'll see this option in the 3-dot icon at the bottom-left corner of the Inbox.
Blocking a phone number in this manner will not affect other automated text messages, such as appointment and health service reminders. This update only impacts the Two-Way Texting section.
If a phone number has been blocked, but the exact number tries to send another text, that message will not be delivered to your Inbox, and the original sender will not receive any auto-response.
How to unblock a number:
If you'd like to change your mind about a number you recently blocked, you can do so in the admin settings of your PetDesk Communications Dashboard.
- Click the Settings tab located at the bottom left of the dashboard
- Navigate to the Two-Way Messaging tab
- Scroll down to the list of blocked numbers and click Unblock
If a number is unblocked, past text messages will not reappear on your dashboard. A new conversation thread will be created moving forward. For clients, all past Two-Way text messages will still appear under their Client Details section in the dashboard.
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