We understand direct and timely communication with your provider is highly important! Especially in those times of urgent needs or pickups. That's why we want to make sure you're reaching out to the appropriate team.
With that said, most PetDesk notifications route through notifications@petdesk.com. This address is used as a 'send on behalf of' mailbox. Responses are not actively monitored.
Some pet parents respond to these emails intending to reach their provider. Replies trigger a bounce-back clarifying how to find the clinic contact info on the Provider Card in the app, along with the PetDesk Product Support team contact info if needed.