After each qualifying transaction with a PetDesk Loyalty program provider, you'll accrue reward points that can later be redeemed. If you aren't seeing that in the app, we encourage you to review the below steps to access your points.
Here are a few things to check before reaching out to the clinic or PetDesk Product Support for assistance:
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Verify you're enrolled into that provider's specific Loyalty program around the time of your last appointment.
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- Some clinics look back a few weeks from enrollment and honor recent transactions made prior to opting into their Loyalty program.
- Some clinics look back a few weeks from enrollment and honor recent transactions made prior to opting into their Loyalty program.
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- Allow 24-48 hours after a clinic visit for our sync to update your app account with the latest accrued points.
- Confirm you made a qualified transaction to earn points from the clinic's Loyalty program.
- The rewards program is intended for use at the clinic. Any purchases made through third-party vendors will not be counted by the program.
- Each provider has their own unique program, and points accrued at one clinic cannot be seen or redeemed at another location.
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Ensure the participating provider has the same email on file as the email you use for the PetDesk mobile app (the email you use to log into the app.)
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- This is a necessary match for your info to sync. Once corrected, expect 24-48 hours to see points updated in the app.
- This is a necessary match for your info to sync. Once corrected, expect 24-48 hours to see points updated in the app.
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To learn how to view your current points and history, view this article.
This is only applicable to pet parents whose clinic is enrolled into the Loyalty program.