Where Are My Loyalty Points?

After each qualifying visit with your PetDesk Loyalty provider, your points will pile up like toys in a puppy's basket! Not seeing your treats in the app? Review the steps below to fetch your well-deserved points.

Here are a few things to verify before contacting the clinic or PetDesk Product Support:

• Verify you're enrolled in your provider's specific Loyalty program around the time of your last appointment.
  • Some clinics look back a few weeks from enrollment and honor recent transactions before your opt-in date, but this varies from clinic to clinic.
• Allow 24-48 hours after a clinic visit for our sync to update your app account with the latest points.
• Confirm you made a qualified transaction to earn points from the clinic's Loyalty program.
• The rewards program is intended for use at the clinic. Any purchases made through third-party vendors will not be counted towards the program.
• Each provider has their unique program, and points accrued at one clinic cannot be used at another location.
• Ensure the participating provider has the same email address on file as the one you use to log in to the PetDesk mobile app.
  • This is necessary to match your clinic information (such as loyalty points) that will sync into your app. Once corrected, expect 24-48 hours for the points to be updated in the app.

To learn how to view your current points and history, view this article.

This is only applicable to pet parents whose clinic is enrolled in the Loyalty program.