Depending on how you utilize the PetDesk app, you may need to modify your device's permissions. This includes items like your calendar (for syncing appointments), or camera (for uploading pics of your pet.)
To change these settings on your device:
- Open your device's native settings application (not within the PetDesk app)
- May differ from device to device
a. iPhone: scroll down to the PetDesk icon
b. Android: open "Apps" or "Application Manager" (depending on your specific device) - Tap the PetDesk app icon
- Tap the dot/toggle next to each option to turn on or off (green=on; grey=off)
Quick tip! Have you noticed that your appointments are importing to your phone's native calendar from the PetDesk app in 1 hour blocks, even if they aren't scheduled for 60 minutes at your clinic? Don't worry! This is expected product behavior -- but you can still manually edit the event in your phone's calendar to match the correct scheduled time!