So, a client wants to redeem a reward for which they've earned enough Loyalty Points. It's just a few clicks for your staff to give that pet parent a positive experience at your practice - the client will see this update on their phone almost immediately.
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Click the Client's & Pets tab on the left-hand panel
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Search for the client and click the client's information to open the Client Details
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Click the blue Open Rewards button to the right of their name to view the client's transaction history
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Click the drop down menu labeled Select Reward, to view the rewards that are currently available to clients, based on their current Loyalty Point accrual value.
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Select the appropriate reward and then click the green Redeem button.
This will adjust the points total within the PetDesk Dashboard and the PetDesk app.
