The PetDesk Dashboard helps keep you up to date on the latest important events via its Desktop Notifications. For most, enabling is as simple as clicking on the green Enable Desktop Notifications button on the dashboard's upper right. However, if that does not work as expected, this article provides some next best steps.
Requirement: Please ensure you're accessing the PetDesk Dashboard in a Google Chrome Browser.
Not getting the notifications?
If you're not getting the option to Enable Desktop Notifications nor the actual pop-up alerts, when an appointment request comes into the PetDesk Dashboard, we suggest checking your Google Chrome for updates available as well as its settings. This will only impact notifications on the current browser and PC, so you would have to follow the same steps for any other workstations you use to access PetDesk.
Checking for Chrome updates:
Reviewing and updating your Chrome settings:
You will also want to review your PCs local Notifications settings.
Ensure the following are toggled on and checked.
While it may not be necessary in all cases, we recommend closing out the browser and re-opening it after browser settings change. Once you've completed those steps, you can go back into your PetDesk Dashboard. You should see the green button at the top. Click the button to enable those desktop notifications on that browser and computer.
Once your notifications are all set up, view this article to see what to expect.