There are a few possible reasons why a postcard intended for one of your clients may be sent back to you. Here are some things you can check before having the PetDesk Customer Support team investigate:
- Check the accuracy of your client's current mailing address on file vs. what is printed on the postcard
- Could the address be vacant? (client moved without notice, not setting up a forwarding address)
- Client is no longer at the address, and current occupant marked as 'Return to Sender' or 'RTS'
To view an example of our postcard, or check out the other stock design options, click here!