We understand that your clients' email addresses may change over time. To keep you in the loop, we send a report every two weeks highlighting clients we attempted to contact via email, but their emails were undeliverable and thus marked invalid. Plus, clients will have an invalid email flag under their name in your Dashboard, providing daily visibility. This information will allow you to take proactive steps to ensure your clients' emails are up to date so they continue to receive their PetDesk communications!
Here's how to remedy the invalid emails flagged by PetDesk:
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Update Email in Your Practice Management System (PIMS):
If you spot a typo or have a confirmed different email address for a client, update it in your PIMS. Ensure each client's email is unique for seamless syncs. -
Avoid Deleting Email Addresses:
If you don't have an updated email, we recommend adding a note to your practice management system (PIMS) and checking with your client for their best email address. -
For App Users (notated by a smartphone icon besides their name in the Dashboard):
We default to using the email address the client provided in their app profile. If the email is incorrect or differs from your PIMS records, the app user can update their profile within the app.
NOT an active app user?
Updates to an email within your PIMS appear in PetDesk after an overnight sync.
Active app users?
App users can update their email within their PetDesk app settings:
- On the top banner, tap the settings/gear icon
- Tap on the box located at the top of the screen (lists your name, email, number)
- Tap your info and edit as needed > tap the “Update” or “Save” button
More information on editing app user settings can be found here.