Sometimes, your clients' emails change. That's why, every two weeks, we will deliver a report to you of clients we tried to contact via email whose email was invalid for delivery. This allows you to take action proactively. This article explains what you can do to help resolve these potential lapses in your communication stream.
Here are other items you can to remedy the flagged emails on this list:
- Update your client’s email address in your practice management system (PIMS) if you notice a typo or have a different confirmed email address. Each email should be unique per client to ensure seamless syncs.
- Don't just delete the email address. If you don't have an updated email, we recommend adding a note to your practice management system (PIMS) and checking with your client for their best email address.
- If the client is an app user (noted by the smartphone icon beside their name in the Dashboard), we'll default to use the email address they provided. This user-generated email may differ from your records. In this scenario, if that email is truly incorrect, the app user needs to update their profile within the app (see below on steps you can provide them).
NOT an active app user?
Updates you make to to an email made within your practice management system (PIMS) will appear in PetDesk after our overnight sync.
Active app users?
For clients with an active PetDesk app account, the email address serves as their login username, so a change would cause conflicts and access issues. Clients that created an app account will need to update their email within their PetDesk app manually. You can reference and send them this guiding article.