Timing of PetDesk reminders

PetDesk automates a series of communications that remind pet parents about their upcoming appointment, as well as what's needed to keep their pet in compliance with any health services. These communications are sent out to your clients at specific intervals to decrease no-shows and increase the number of pets in compliance, all while saving you valuable time.

Your clients can expect to receive appointment reminders in the following cadence:

• An appointment reminder is sent 2 days before the appointment via email, text, and app push notification (unless client settings are modified).
  • Exception is for Monday appointments (go out 3 days prior to reach your client the Friday before).
• Appointments made 6 weeks in advance (42 days), a reminder 7 days before the appointment.  
• Currently, the timing here is not customizable. 

This is the cadence your clients can expect to receive health service reminders:

Above are the default settings that we highly recommend and were discussed in your onboarding experience. However, we understand practices are ever-evolving. We can work with you to customize some of these settings as needed.

We thought about this ahead of time:
While some exceptions may apply (i.e., newly created or modified reminders), PetDesk looks forward and backward to send only one postcard per 30 days.

If a client is set to receive a postcard for a service (upcoming or overdue), we'll make sure it lists other services that happen to fall within that time frame or are a couple of weeks after the specific reminder. This creates an avenue for efficient communication and decreases the number of postcards needed to be sent. 

To let them know you're thinking of them on this special day, PetDesk will also send out a birthday message for pets. For non-app users, the date is determined by your practice management software(PIMS). For app users, this is overridden by the mobile app's DOB. The pet parent and pet must be active in your PIMS.