Remove voicemails and phone tag from routine updates, medication notifications, or negative test results, and allow your clients to communicate with you through one of the most convenient and accessible channels. Two-way texting is an ideal method to maintain communication with clients over time while building trust that you will be present when they need you. Engage pet parents and improve efficiency for both staff and clients.
We'll be happy to walk through the setup process and make it as seamless as possible for you and your clients. Providers can use your existing number or a dedicated virtual number. For clinics with an internet line or VOIP (Voice over IP), we'll assign you a local number with the same area code as the clinic's texting number. If you have a true landline, we can convert that number into a 'textable' one after an authorization process.
Benefits of Two-Way Texting
- Providers can send and receive 600-character texts (including PDFs, images, emojis, and video messages).
- Use cases include instances where clients need to return forms, send estimates, or notify clients that an Rx for Fluffy is ready for pickup. Pictures and videos help convey information about patient needs.
- Currently, all Two-Way customers can send an unlimited number of SMS and MMS messages.
- All conversation history is stored.
Two-Way Texting is now available as an add-on product to new and existing PetDesk Communications customers. Contact your dedicated Customer Success team for more details on setup, timeline, and pricing.
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