Eliminate voicemails and the back-and-forth of phone calls for routine updates, medication notifications, and negative test results. Instead, allow your clients to communicate with you through a convenient and accessible channel—texting. Clients expect quick and conversational communication; in fact, 85% of texts are read within 15 minutes. Two-way texting is an excellent way to maintain contact with clients over time and build trust, ensuring they know you’ll be there when they need you. Engage pet parents more effectively and improve efficiency for both staff and clients.
We'll be happy to walk through the setup process and make it as seamless as possible for you and your clients. Providers can use your existing number or a dedicated virtual number. For clinics with an internet line or VOIP (Voice over IP), we'll assign you a local number with the same area code as the clinic's texting number. If you have a true landline, we can convert that number into a 'textable' one after an authorization process.
Benefits of Two-Way Texting
- Providers can send and receive 600-character texts (including PDFs, images, emojis, and video messages).
- Use cases include returning forms, sending estimates, or notifying clients that an Rx for Fluffy is ready for pickup. Pictures and videos help convey information about patient needs.
- Send an unlimited number of SMS and MMS messages.
- All conversation history is stored.
- Stay organized with labels and filters.
Then, make the most of it with these Best Practices for Two-Way Texting
Two-Way Texting is now available as an add-on product to new and existing PetDesk Communications customers. Contact your dedicated Customer Success team for more details on setup, timeline, and pricing.
Need to send a text when you're away from your desk?
The PetDesk Communications Inbox is now optimized for mobile phones. Simply log into the dashboard on any phone using Safari or Chrome. You'll be taken directly to the Inbox tab of the dashboard where you can respond to client conversations and send or receive photos and videos.
Save the Inbox to Your Home Screen
Skip having to navigate to the Inbox in your browser each time by adding the Inbox to your home screen on Android and iOS by following the steps in the articles below.
Are there any limitations to using the Inbox from my phone?
Any dashboard user can access the Inbox from their phone. We're working to bring the full Inbox experience when accessing it from your mobile device, but here's some things to know!
- Multiple attachments are not supported yet, so you'll need to send attachments one at a time for now.
- Not all toolbar actions are available yet. You can block/download conversations, but in the meantime you will need to use the Desktop site to add/remove labels or insert templates.
- Two-way writebacks are not mobile-optimized, but you can request the Desktop site in your browser on your phone which will allow you to writeback conversations. Just follow the steps in the video below!
Related Resources:
- Case Study: Two-Way Messaging Saves Practice 12 Hours a Week
- Two-Way Texting Detailed Walkthrough Video
- Inbox Basics - Active/Archived Tabs, Auto-Reply, Filters & More
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