What do I do if my pet is missing from my app?

Many of your details we pull in from your veterinarian - including pet profiles, medical records, prescriptions, etc. If your account is not syncing with your vet provider, accessing it will not display the data and records you're expecting and should see. Luckily, we have some steps you can take to fix it. 

Check that you're logged into the PetDesk app with the correct email you signed up with and/or that the clinic has on file for you. 

• If your pet care provider uses PetDesk, make sure the email you're using to access the app is the same one your provider has on file. This ensures a seamless sync and no lapse in communication. 
• If your pet care provider does not currently use PetDesk, we will not be able to sync their record of your pet's data to your app account.
  
• If you have two accounts and logged into the non-syncing one: upon request, our PetDesk Product Support Team can assist with merging and/or making the second account into the primary. This will allow the clinic to sync with your account going forward. 
• If you have mistakenly deleted and removed a pet profile, our PetDesk Product Support Team can restore it for you.

The PetDesk Product Support team is here to help! Email us: [e-mail]

We know how important it is to stay connected with your PetDesk app and manage your pet's health.
We'll always get back to you as quickly as possible.