It is crucial to keep pet owners informed about their pets' status, especially post-surgery or treatment. However, traditional voicemail methods may be ineffective when clients are always on the go. PetDesk offers a solution that increases reach and engagement, ensuring pet owners are timely and personally informed about their pet's readiness for pick-up. This guide explains leveraging PetDesk's Pet Pick-up Notification features to improve communication and engage clients.
Features:
- Dashboard One-Click Messaging: Easily send pick-up messages with an option to add a note and image
- Personalization: Tailor each message to the specific client and pet
- Instant Delivery: Messages are sent immediately to the client
- Confirmation Request: Ask clients to confirm their arrival to pick up their pet
- Multiple Channels: Send notifications via email, text, and push notifications
How to Send a Ready for Pick-up Direct Message:
- Log in to your PetDesk Dashboard and navigate to the Today page
- Find the pet's appointment and click the green "Ready for Pick-up" button
- Click the big green Notify Client button!
- You may add an optional message or attach a photo; just keep in mind these items will only display for the client on the mobile app and email notifications (not SMS)
- Track the client's response in the Scheduled tab
Pro Tip:
Many clinics find success by coupling the Pet Pick-up Notification with their typical calls and voicemails. It's a quick addition; clients are more likely to get the message!