'Request' Button Customization for Appointments and Prescriptions

We know your operations are changing to match the times. Whether you operate on a walk-in basis, book your appointments directly with Vetstoria, or have other scheduling limitations, we've got you covered with a cohesive in-app client experience. Tailor your clients' app experience to better align with your business by customizing request buttons! Your clients have several options to request appointments or prescription refills throughout the app – check it all out below!

Want to make any of the changes discussed in this article? Contact PetDesk Product Support!

Appointment Request Button

By default, your clients see a blue "Request Appointment" button on the You tab of the PetDesk mobile app. You can update this button to display "Book Appointment" instead, or even hide the ability for clients to request appointments via the app entirely. 

Note: There are cases where some pages are not provider-specific, so we default to Request Appointment if the pet parent has multiple provider cards (e.g. You tab and side up action dashboard).

The appointment request button can be seen in these sections of the app:

Default Request Appointment

Book Appointment

Hide Button Completely

• You tab
• Pets tab > select pet > Medical Records
• Pets tab > '+' icon > slide up action dashboard
• Button in Health Service Reminders
• Button when reconfirming an appointment from an Appointment Reminder

You can hide the button from the following areas but the default wording will remain:

• • Settings > Appointment History
  • Providers tab > Loyalty Program button > Redeem Reward 
    
    

Clients using the online web requester? Request vs Book will display as updated.
There is no option to hide this line

Prescription Request Button

When it comes to medication refills, your clients see a "Request Refill" button when opening their Pets tab, selecting their pet, and opening the Prescriptions tab. Upon request, you can disable this "Request Refill" button completely - just contact PetDesk Product Support!