PetDesk aims to keep you well informed with reminders for health services your pet is due for, plus appointments you have on the books with your veterinary provider.
- Appointment reminders are sent 2 days before your appointment (3 days for Monday appointments) via email, text, and app push notification unless you have opted out of one or more of these delivery methods here.
- Any appointment scheduled >6 weeks in advance triggers an app push notification and email reminder 1 week before, as well as the standard 2 days before reminder.
- Health service reminders will be sent 2 weeks before a service is due, sent via email, app, text, and in some cases postcards. If the information on the provider's end shows you are overdue, you will receive a notification at the one week overdue mark and again after a month past due.
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- If you receive communication for a service already completed, you will need to reach out to the provider to update the new service due date. Notifications are a reflection of what your provider has on file for you and your pet.
- Please also note PetDesk will continue to send reminders until the service has been filled and up to date on the clinic's end. This is why you may receive a reminder although you have an appointment not too far off in the future, even the day of.
- If you receive communication for a service already completed, you will need to reach out to the provider to update the new service due date. Notifications are a reflection of what your provider has on file for you and your pet.
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